Privacy Policy

Effective Date: April 1st, 2024

Exodus Water Services LLC (“we,” “our,” “us”) is committed to protecting the privacy and security of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including our website, communications, and in-person operations.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name
Contact information (address, email address, phone number)
Company or organization name
Job title or role
Billing and payment details

b. Service-Related Information

Water system details (service connection information, hazard assessment data, compliance records)
Backflow prevention assembly inventory and testing results
Regulatory documentation and correspondence

c. Technical Information

IP address and browser type
Date and time of access
Pages viewed on our website
Cookies and tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect for purposes including:

Providing water compliance, hazard assessment, and backflow testing services
Maintaining regulatory compliance and submitting required reports to government agencies
Responding to inquiries and service requests
Managing billing, payments, and client accounts
Improving our services and website functionality
Sending important updates and service-related communications

3. How We Share Your Information

We may share your information in the following situations:

With regulatory agencies such as the California State Water Resources Control Board (SWRCB) for compliance purposes
With service providers and contractors who perform work on our behalf under confidentiality obligations
As required by law in response to legal processes, subpoenas, or governmental requests
In the event of a business transfer, such as a merger, acquisition, or sale of assets

We do not sell or rent personal information to third parties.

4. Data Security

We implement administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or method of storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal and service-related information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can adjust your browser settings to refuse cookies; however, some website features may not function properly without them.

7. Your Privacy Rights (California Residents)

If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to:

Request access to the personal information we collect about you
Request that we delete your personal information, subject to certain exceptions
Request information about the categories of personal information we share and with whom
Opt out of the sale of personal information (we do not sell personal information)

To exercise these rights, please contact us using the information in Section 9.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:

Exodus Water Services LLC
3435 E Thousand Oaks Blvd, #7532
Thousand Oaks, CA 91359
Email: Info@exoduswater.com
Phone: (805) 991-7333