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Privacy Policy

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Effective Date: April 1st, 2024
 

Exodus Water Services LLC (“we,” “our,” “us”) is committed to protecting the privacy and security of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including our website, communications, and in-person operations.

1. Information We Collect

We may collect the following types of information:​​

a. Personal Information

  • Name

  • Contact information (address, email address, phone number)

  • Company or organization name

  • Job title or role

  • Billing and payment details

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b. Service-Related Information

  • Water system details (service connection information, hazard assessment data, compliance records)

  • Backflow prevention assembly inventory and testing results

  • Regulatory documentation and correspondence

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c. Technical Information

  • IP address and browser type

  • Date and time of access

  • Pages viewed on our website

  • Cookies and tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect for purposes including:

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  • Providing water compliance, hazard assessment, and backflow testing services

  • Maintaining regulatory compliance and submitting required reports to government agencies

  • Responding to inquiries and service requests

  • Managing billing, payments, and client accounts

  • Improving our services and website functionality

  • Sending important updates and service-related communications

3. How We Share Your Information

We may share your information in the following situations:
 

  • With regulatory agencies such as the California State Water Resources Control Board (SWRCB) for compliance purposes

  • With service providers and contractors who perform work on our behalf under confidentiality obligations

  • As required by law in response to legal processes, subpoenas, or governmental requests

  • In the event of a business transfer, such as a merger, acquisition, or sale of assets
     

We do not sell or rent personal information to third parties.

4. Data Security

We implement administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or method of storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal and service-related information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can adjust your browser settings to refuse cookies; however, some website features may not function properly without them.

7. Your Privacy Rights (California Residents)

If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to:
 

  • Request access to the personal information we collect about you

  • Request that we delete your personal information, subject to certain exceptions

  • Request information about the categories of personal information we share and with whom

  • Opt out of the sale of personal information (we do not sell personal information)
     

To exercise these rights, please contact us using the information in Section 9.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:

Exodus Water Services LLC
3435 E Thousand Oaks Blvd, #7532
Thousand Oaks, CA 91359
Email: Info@exoduswater.com
Phone: (805) 991-7333

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SMS Communications & Mobile Privacy Disclosure

SMS/Mobile Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except vendors or service providers that support message delivery for our own business purposes.

No Transfer of Consumer Data: Consumer data is not transferred to external organizations, except when necessary for essential service providers that support operational delivery. Consumer mobile information and SMS opt-in data will not be shared, sold, rented, or transferred to external organizations for marketing or promotional purposes.

Protection of Consumer Data & Safeguards: We maintain internal access controls, staff training, vendor agreements, and security safeguards to prevent unauthorized sharing or disclosure of consumer data. We maintain internal access controls, staff training, vendor agreements, and security measures to prevent unauthorized sharing or disclosure of consumer data.

Contact Method for Message Sender: For help, contact us at (805) 991-7333, info@exoduswater.com, or visit https://www.exoduswater.com/contact-us.

SMS Terms

Message types: Appointment reminders, service updates, and account notifications.

Message frequency: Varies based on your interaction and account activity. Message frequency varies.

Rates: Message and data rates may apply.

To opt out: Reply STOP to (805) 991-7333.

For help: Reply HELP to (805) 991-7333 or email info@exoduswater.com. For help, contact us at (805) 991-7333, info@exoduswater.com, or visit https://www.exoduswater.com/contact-us.

Messaging Terms and Conditions

1. The messaging program consists of conversational customer care and informational/account-related messages including appointment reminders, service updates, and account notifications.

2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@exoduswater.com or (805) 991-7333, or visit https://www.exoduswater.com/contact-us.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you.

Consent: By checking this box, you agree to receive informational messages from Exodus Water Services. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out.

Contact for privacy questions: Exodus Water Services LLC, 3435 E Thousand Oaks Blvd #7532, Thousand Oaks, CA 91359, info@exoduswater.com, (805) 991-7333 — For help, contact us at (805) 991-7333, info@exoduswater.com, or visit https://www.exoduswater.com/contact-us.

SMS Opt-In Disclosure (visible to carriers): By checking this box, you agree to receive informational messages from Exodus Water Services. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out. Message types: conversational customer care and informational/account-related messages including appointment reminders, service updates, and account notifications. For help, contact us at (805) 991-7333, info@exoduswater.com, or visit https://www.exoduswater.com/contact-us. See Privacy Policy.